Home Instead^® Training and Engagement Coordinator
We are looking for the next great addition to our team! Are you ready to join a high performing office that will support you and encourage you to be your best? The Engagement & Training Coordinator is responsible for engagement of CAREGivers to reduce turnover and promote a high-quality culture. The Engagement &Training Coordinator will also execute all training programs for CAREGivers including new hire orientation and ongoing training. This role is to develop, train and maintain quality CAREGivers.
Company Profile
Our office has been locally owned and operated since 2004 and we have been a leader in home care for over 15 years. We provide non-medical services including companionship, meal preparation, medication reminders, light housekeeping, incidental transportation, personal care and Alzheimer’s and dementia care. Our services are performed by screened, trained and bonded employees for as little as a few hours a day up to 24 hours a day, 7 days a week.

Our company is built upon a set of core values, including honesty and integrity. These values have been instrumental in our success. You will be working with an experienced and dedicated group of professionals who have helped Home Instead excel into one of America's fastest growing and respected companies as recognized by the Denver Business Journal, The Wall Street Journal, Entrepreneur Magazine, and Time Magazine. Home Instead has been recognized by Forbes as a Top 25 Employer in the Health Care & Social Industries (poised to have 25% growth in the next decade).

Home Instead overall is the world's largest provider of non-medical home care and companionship services for seniors, with more than 1,000 independently owned and operated franchises in over 12 countries.

Primary Responsibilities

• Schedule and conduct CAREGiver orientation and new hire training including Alzheimer’s Training.
• Evaluate and update all orientation and training materials as needed
• Enter and maintain accurate client and CAREGiver records in the operating system
• Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution
• Develop engagement strategies to promote CAREGiver retention and satisfaction.
• Prepare and publish the monthly newsletter within the deadline
• Assign and maintain mandatory online trainings for CAREGivers and staff
• Develop, plan, and facilitate quarterly CAREGiver Meetings
• Develop, plan, and facilitate the Safety Program
• Perform all supervisory visits with CAREGivers

Education/Experience Requirements:

• High school graduation or the equivalent required; Associates degree preferred
• One year of related business experience or an equivalent combination of education and additional work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities:

• This position with be responsible for overseeing all of the functions performed by the franchise office’s CAREGivers.

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by VanHamme Enterprises, LLC d.b.a. an independently owned and operated Home Instead franchise
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must be able to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must present a professional appearance and demeanor
• Must have excellent presentation skills
• Must have the ability to operate office equipment
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must demonstrate excellent organizational skills