What are we looking for?

Home Instead Castle Rock has an outstanding group of team members, and we are looking for one more to complete the picture! We are a non-medical home care company that services a large territory south of Denver. You must be business-minded and have a passion for helping others. Our ideal candidate enjoys a fast-paced work environment and gets satisfaction from driving the sales for a growing business. Join us in our mission of improving the lives of our community's aging adults!

What is this role about?

The Home Care Consultant (HCC) performs a variety of sales, marketing, and administrative duties, directly expanding the company's capacity to care. Responsibilities include answering home care service inquiries, nurturing relationships between prospective clients and their families, building relationships with referral providers in the industry, conducting in-home consultations with families, and coordinating matches between current clients and their Care Professionals. In using the consultative sales approach, they become a valuable resource to seniors and their families. An effective Home Care Consultant can provide appropriate referrals to families in need while also creating extraordinary matches between clients and employees. A listening ear combined with thorough follow up help to continuously increase quality of care, client satisfaction, and service hours.

What's in it for you:

• Base salary of $55,000 + UNCAPPED COMMISSION (anticipated $5-10k)
• 401(k) with 5% employer match
• Two weeks Paid Time Off + 10 Paid Holidays
• Health Benefits
• Tuition assistance
• Support in ongoing training and development
• Direct interaction with business leadership
• Opportunity to join a small, dedicated team that collaborate together in a common mission
• Opportunities for meaningful career growth in a top-rated home care agency
• Opportunity to impact many people by connecting seniors and their families with desperately needed services!

Primary Responsibilities:

• Research and develop Referral Provider Network relationships. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc.
• Develop and maintain knowledge of Home Instead brand. Effectively present Home Instead marketing materials and services to referral providers. Plan, arrange, and conduct formal group presentations to referral providers.
• Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities within Salesforce.
• Conduct Service Inquiries and Care Consultations following the consultative sales process.
• Perform all phases of consultative sales process, including preparation and documentation of calls and follow-up, diagnosis of referral source and client needs, recommendation of appropriate Home Instead® services and additional community resources, maintaining and nurturing existing referral accounts.
• Develop relationships with both prospective and current clients/employees through compassionate phone and email communication.
• Maintain consistent follow-up with potential clients and families who have yet to commit to service (bonus for each completed consultation you schedule).
• Perform in-home consultations with families considering home care services.
• Onboard new clients, including entering care plans and reviewing completed paperwork.
• Assist in creating extraordinary client-caregiver matches while working with other team members to coordinate various aspects of a senior's care.
• Answer incoming calls to assist with scheduling of employees, monitoring attendance, and ensuring appropriate care.
• Log client calls, documenting records of your efforts to create or maintain the highest quality service possible.
• Conduct client/Care Pro introductions as needed with new clients or Care Pros.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Education/Experience Requirements:

• College degree required or equivalent work experience
• Related business or sales experience (consultative sales a plus)
• Must possess a valid driver’s license

Knowledge, skills and Abilities:

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• Must present a professional appearance and demeanor
• Must have computer skills and be proficient in Word and Excel
• Must have the ability to use Salesforce

Each Home Instead® franchise office is independently owned and operated.